The Weekly Update
My company was just bought, actually, and this has made me even more aware of my need to remain visibly productive. The best and easiest way to do this is in a Weekly Update. Every Friday, I send an email to my boss (and the new owners) with a bullet list of accomplishments and upcoming projects. Often, this will prompt a question or two from one of them regarding a particular client.
This is a good thing.
Questions allow you to - concisely - show that you know what you're doing, you're on top of any potential issue, and you're valuable in that client-vendor relationship.
Let me stress the need for clear, concise communication in the Weekly Update. Upper management, and most people, actually, have no extra time in their day. Bullets make an email:
- easy to scan for numbers and key names
- easy to respond to regarding items they are potentially interested in
And if they request more information, aim for the elevator speech version: high level key facts, action taken and results. If they want more information, they will ask more questions.
Over time, you'll see what info they tend to gravitate toward and you can tweak your updates accordingly. Stay on their radar - stay on their payroll!